FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

How long will it take to receive my order?

Our current processing/turnaround time is always listed at the top of our website. Each item on our site is made to order. Turnaround time is the time it takes us to get your order ready to ship.

Where does my order ship from?

All orders will be shipped from Virginia.

What shipping service do you use?

All items in our store are shipped through the USPS and include a tracking number that you will receive via email once your order ships. Once the package is in the hands of the USPS we cannot be held responsible for LOST/MISPLACED or DELAYED packages.You can choose to purchase route shipping insurance during checkout to protect your package. If you do not purchase Route shipping insurance during checkout we will NOT be able to replace your package. We strongly suggest purchasing Route insurance.

Returns

What is your return and exchange policy?

Because each item is made to order - we offer a no return and no exchange policy.

I'm unhappy with my order

Please contact us within 24 hours of the package being marked delivered. Please make sure you are reading the entire listing description. We provide both size & color charts on our website for reference. Because each item is made to order we do not issue refunds.

Refunds and Cancellations

We do not issue refunds or accept cancellations. Please contact us if there is an issue with your order & we will work together to resolve the issue promptly.

Care and Materials

How do I care for my shirt or sweatshirt?

Wash on gentle - inside out & tumble dry on low or hang to dry. Do not iron directly on the design. Do not bleach. A care card will be included with your order for easy reference.

I'm not sure which size to order

All shirts and sweatshirts are a unisex fit - which is typically more of a relaxed fit. There is a size chart available on our site for reference. Size chart measurements are taken while laying flat (not the full body circumference). We reccomend comparing measurements against a shirt/sweatshirt that you have that fits well.

What brands do you use?

We use the highest quality brands for our tees and sweatshirts. Each listing will notate which brand is being used.

Please keep in mind that due to individual monitor settings that colors may vary slightly. Should you have any questions please reach out to us prior to purchase.

Thank you!